PROPERTY MANAGEMENT · EMERGENCY CALLS
Urgent calls don't sit in a voicemail box.
Nightshift is built to catch the calls that can't wait. When an emergency call comes in, Nightshift gathers what you need to know and escalates or dispatches it according to the process you've approved.
What happens on an emergency call
Every emergency call follows the same approved path: Nightshift collects the caller's location, contact information, and what's going on, then checks it against your urgency rules. Genuinely urgent calls move straight to your on-call team. Nightshift stops there, technician availability and diagnosis are on your side of the line.
Collect the details
Location, contact info, and what's happening, gathered the way you want it.
Assess urgency, your way
Urgency is determined using the criteria you define, not a generic script.
Escalate or dispatch
Genuinely urgent calls move straight to your on-call team or process.