ELECTRICAL · EMERGENCY CALLS
Emergency calls, taken seriously from the first ring.
An emergency call is not the time for voicemail. Nightshift picks up, collects what you need to know, and escalates or dispatches the call using the rules you've already approved.
What happens on an emergency call
Nightshift's job on an emergency call is simple: gather the caller's location, contact information, and what's happening, then apply the urgency criteria and escalation process you've set. Genuinely urgent calls go straight to your on-call team. Technician availability and diagnosis stay with you, not Nightshift.
Collect the details
Location, contact info, and what's happening, gathered the way you want it.
Assess urgency, your way
Urgency is determined using the criteria you define, not a generic script.
Escalate or dispatch
Genuinely urgent calls move straight to your on-call team or process.