ELECTRICAL · OVERFLOW RECEPTION
The calls your team can't reach, Nightshift can.
Even with your office open, some calls slip through when your team is on-site or tied up on another line. Nightshift catches those calls, so customers reach a person instead of voicemail.
What overflow coverage looks like
Nightshift picks up the calls your team physically can't get to, following your greeting, questions, and escalation rules so the experience matches your office exactly. Urgent calls move to your on-call process. Routine ones get scheduled or answered with the information you've approved.
No call goes unanswered
When your team is maxed out, Nightshift takes the next call.
Sounds like your office
Same greeting, same questions: callers can’t tell the difference.
Urgent calls still escalate
Time-sensitive calls still reach your on-call team, on your rules.