PEST CONTROL · EMERGENCY CALLS
When it's urgent, Nightshift picks up.
Nightshift treats every emergency call the same way: answer it, gather what matters, and route it using the escalation process you've approved. Nothing urgent gets left in a voicemail box.
What happens on an emergency call
On an emergency call, Nightshift gathers the caller's location, contact information, and a description of what's happening, then applies your approved urgency criteria. Calls that clear the bar for genuinely urgent go straight to your on-call team. Nightshift handles the call; your team handles the technician side and the diagnosis.
Collect the details
Location, contact info, and what's happening, gathered the way you want it.
Assess urgency, your way
Urgency is determined using the criteria you define, not a generic script.
Escalate or dispatch
Genuinely urgent calls move straight to your on-call team or process.