PLUMBING · EMERGENCY CALLS
Every urgent call, handled the moment it comes in.
Emergency calls don't wait, and neither does Nightshift. When one comes in, Nightshift collects the information you need, checks it against your urgency rules, and escalates or dispatches based on your approved process.
What happens on an emergency call
Every call gets the same treatment: Nightshift gathers the caller's location, contact information, and what's happening, then checks it against the urgency criteria you've approved. Calls that qualify as genuinely urgent move straight to your on-call team. Nightshift doesn't promise technician availability or diagnose the problem, that stays your call, on your terms.
Collect the details
Location, contact info, and what's happening, gathered the way you want it.
Assess urgency, your way
Urgency is determined using the criteria you define, not a generic script.
Escalate or dispatch
Genuinely urgent calls move straight to your on-call team or process.