RESTORATION · EMERGENCY CALLS
Urgent calls, handled the moment they come in.
When a restoration emergency call comes in, Nightshift collects the information you need, determines urgency using your rules, and escalates or dispatches according to your approved process. Nothing urgent sits in a voicemail box.
What happens on an emergency call
Nightshift answers every call and gathers the details that matter: the caller's location, contact information, and what's happening. We follow the urgency criteria and escalation process you've approved, so genuinely urgent calls move straight to your on-call team. We don't promise technician availability or diagnose the problem over the phone. That stays your call, on your terms.
Collect the details
Location, contact info, and what's happening, gathered the way you want it.
Assess urgency, your way
Urgency is determined using the criteria you define, not a generic script.
Escalate or dispatch
Genuinely urgent calls move straight to your on-call team or process.