RESTORATION · DISPATCH
Urgent jobs, routed straight to your team.
When a call needs to move fast, Nightshift routes it to your on-call team or dispatch process, following the escalation rules, contacts, service areas, and emergency criteria you define.
How dispatch works
You define what counts as an emergency, who gets notified, and how. Nightshift follows that process exactly: collecting the caller's information, applying your escalation rules, and routing the call or the details to your on-call contact. Nothing is guessed or improvised. The process is yours, and Nightshift follows it the same way each time.
Your escalation rules
You define what’s urgent, who’s notified, and how it happens.
Service-area aware
Routing respects the service areas and coverage you’ve set.
Consistent, every time
The same process runs the same way. No guessing, no improvising.