ELECTRICAL · DISPATCH
Your escalation process, running exactly as written.
Nightshift routes time-sensitive calls to your on-call team or dispatch process, using the escalation rules, contacts, service areas, and emergency criteria you've already defined.
How dispatch works
What counts as an emergency, who gets notified, and how, is entirely your call. Nightshift collects the caller's information, applies your escalation rules, and routes the details to your on-call contact accordingly. No guessing, no improvising. The same process runs the same way, every time.
Your escalation rules
You define what’s urgent, who’s notified, and how it happens.
Service-area aware
Routing respects the service areas and coverage you’ve set.
Consistent, every time
The same process runs the same way. No guessing, no improvising.