GARAGE DOORS · DISPATCH
Dispatch, on your terms.
When a call can't wait, Nightshift routes it straight to your on-call team or dispatch process, following the escalation rules, contacts, service areas, and emergency criteria you've set.
How dispatch works
Your rules define what's an emergency, who gets notified, and how it happens. Nightshift collects the caller's information, checks it against your escalation rules, and routes the call to your on-call contact. Nothing is improvised. It's your process, followed the same way every time.
Your escalation rules
You define what’s urgent, who’s notified, and how it happens.
Service-area aware
Routing respects the service areas and coverage you’ve set.
Consistent, every time
The same process runs the same way. No guessing, no improvising.