PLUMBING · DISPATCH
Straight to the right person, every time.
A call that needs to move fast gets routed to your on-call team or dispatch process, following the escalation rules, contacts, service areas, and emergency criteria you've defined.
How dispatch works
You've already decided what counts as an emergency, who gets notified, and how. Nightshift just follows it: collecting the caller's information, applying your escalation rules, and routing the call to your on-call contact. Nothing gets guessed or improvised. The process is yours; Nightshift runs it the same way every time.
Your escalation rules
You define what’s urgent, who’s notified, and how it happens.
Service-area aware
Routing respects the service areas and coverage you’ve set.
Consistent, every time
The same process runs the same way. No guessing, no improvising.