LOCKSMITHS · BROKEN KEY CALLS
Broken-key calls, captured the moment they come in.
A broken key or lock is a common call a locksmith company receives. Nightshift captures the details, screens for urgency, and routes the call into your process, day or night.
What happens on a broken-key call
When a call about the issue comes in, Nightshift collects the caller’s location, contact details, and what’s happening, then checks it against the escalation rules you’ve approved. Truly urgent situations move straight to dispatch. Everything else moves to scheduling. Nightshift handles the intake and communication, not technical locksmith advice.
Built for broken-key calls
Broken keys and damaged locks, captured with the right details.
Urgency, your way
Screened using the criteria you’ve approved, not a generic script.
Routed to your process
Urgent calls dispatch. Routine calls schedule, on your rules.