HVAC · NO HEAT CALLS
No-heat calls, captured the moment they come in.
A failed heating system is one of the most time-sensitive calls an HVAC company receives. Nightshift captures the details, screens for urgency, and routes the call into your process, day or night.
What happens on a no-heat call
Nightshift gathers the caller's location, contact information, and a description of the heating issue, then applies the urgency and escalation rules you've approved. Genuinely urgent calls move to dispatch. Routine requests move to scheduling. We focus on customer communication and information gathering, not technical HVAC advice.
Built for no-heat calls
Heating system failures, captured with the right details.
Urgency, your way
Screened using the criteria you’ve approved, not a generic script.
Routed to your process
Urgent calls dispatch. Routine calls schedule, on your rules.