ELECTRICAL · POWER OUTAGE CALLS
Power-outage calls, captured the moment they come in.
Power outages are some of the most urgent calls an electrical company receives. Nightshift captures the details, screens for urgency, and routes the call into your process, day or night.
What happens on a power-outage call
Nightshift gathers the caller's location, contact information, and a description of the outage, then applies the urgency and escalation rules you've approved. Genuinely urgent calls move to dispatch. Routine requests move to scheduling. We focus on customer communication and information gathering, not technical electrical advice.
Built for power-outage calls
Full and partial power outages, captured with the right details.
Urgency, your way
Screened using the criteria you’ve approved, not a generic script.
Routed to your process
Urgent calls dispatch. Routine calls schedule, on your rules.